Director of Managed Security Services for IBM Security
Jim McGarry is the Director of Managed Security Services for IBM Security. In this position, he is responsible for service delivery excellence for security services delivered from eight globally distributed Security Operations Centers. The IBM Security portfolio of Managed Security Services includes a wide array of remotely managed security services across a wide variety of security technologies and vendor platforms to protect clients. Jim manages multiple globally diverse teams of Security and IT Professionals. Jim's responsibilities include Delivery Excellence, SLA Achievement, Standard Operating Procedures development, Cost and revenue management, continuous improvement strategies, and customer satisfaction in delivering managed security services.
With more than 20 years of information security experience and 15 years of experience with IBM and Internet Security Systems before the IBM acquisition, Jim has held various positions in security services delivery. Jim holds a degree in Business Finance from Saint Joseph's University and a Masters Degree in Information Systems from Drexel University.