March 31, 2015 By Shane Schick 2 min read

Frequent flier miles are the kind of perk that should make customers more loyal to a company, but reports that cybercriminals have hacked into the accounts of British Airways customers may have some passengers wishing they’d stayed at home.

According to a carefully worded advisory published by the airline, the Avios frequent flier accounts were accessed by a “third party using information obtained elsewhere on the Internet,” but British Airways insisted transaction histories and financial payment details were not compromised. Meanwhile, on the FlyerTalk message forum, posters reported their frequent flier account balances registering zero, and others claimed they were locked out of their accounts entirely.

Frequent flier miles make a prime target for cybercriminals, given their popularity and their connection to detailed profile information. The Independent reported that tens of thousands of British Airways customers have been affected by the security breach. While it may not lead to widespread identity theft, it could still pose challenges for the airline to restore the accurate balances on the affected accounts.

While British Airways has already apologized for the inconvenience and promised to restore service in a few days, according to The Guardian, it’s worth noting that the incident was also aimed at members of its executive club accounts. That means some of British Airways’ most important customers may be unable to use their frequent flier miles until the situation is completely resolved.

The most obvious initial takeaway from the incident, IT PRO noted, is that users of frequent flier programs should ensure they don’t use the same login credentials to access numerous online accounts. Hopefully, even those British Airways customers who weren’t among those affected by this particular breach are already taking that precaution.

Unfortunately, British Airways is by no means the only corporate victim of this sort of crime. As reported by Krebs on Security, researchers recently discovered a security flaw in a similar customer loyalty program for Hilton Hotels. BBC News noted that other incidents have recently taken place involving user accounts on GitHub, a popular repository for open-source software development projects, and Slack, a software-as-a-service offering for unified communications. Even on-demand ride service Uber is rumored to have been hit by a recent breach, though the company has so far denied it.

In British Airways’ case, however, the company may not have helped matters by sending an email with a link asking customers to reset their passwords, Inquisitr said. The last thing anyone needs is to wonder whether such emails are part of a phishing scheme. At the moment, the recent spate of bona fide data breach attempts are enough to confuse anyone.

More from

How to craft a comprehensive data cleanliness policy

3 min read - Practicing good data hygiene is critical for today’s businesses. With everything from operational efficiency to cybersecurity readiness relying on the integrity of stored data, having confidence in your organization’s data cleanliness policy is essential.But what does this involve, and how can you ensure your data cleanliness policy checks the right boxes? Luckily, there are practical steps you can follow to ensure data accuracy while mitigating the security and compliance risks that come with poor data hygiene.Understanding the 6 dimensions of…

2024 roundup: Top data breach stories and industry trends

3 min read - With 2025 on the horizon, it’s important to reflect on the developments and various setbacks that happened in cybersecurity this past year. While there have been many improvements in security technologies and growing awareness of emerging cybersecurity threats, 2024 was also a hard reminder that the ongoing fight against cyber criminals is far from over.We've summarized this past year's top five data breach stories and industry trends, with key takeaways from each that organizations should note going into the following…

Black Friday chaos: The return of Gozi malware

4 min read - On November 29th, 2024, Black Friday, shoppers flooded online stores to grab the best deals of the year. But while consumers were busy filling their carts, cyber criminals were also seizing the opportunity to exploit the shopping frenzy. Our system detected a significant surge in Gozi malware activity, targeting financial institutions across North America. The Black Friday connection Black Friday creates an ideal environment for cyber criminals to thrive. The combination of skyrocketing transaction volumes, a surge in online activity…

Topic updates

Get email updates and stay ahead of the latest threats to the security landscape, thought leadership and research.
Subscribe today