Deploy the World's First Official iOS Screen-Sharing Solution for UEM

Until now, IT and security leaders could not gain remote access to a user’s iOS device to provide support. Apple chose to limit these capabilities on the operating system (OS) due to possible security risks. As a result, when TeamViewer developed remote support for iOS, it was unable to grant administrators the ability to initiate a live screen share session. Admins had to rely on screenshots sent from the device user, then, using a built-in chat feature, dictate the next actions to the user — repeating this process until the problem is solved.

Following Apple’s most recent mobile operating system update, iOS 11, TeamViewer has announced the capability to view any enrolled iPhone or iPad in real time. While full remote control for iOS is not available at the moment, it is available on Google Android and Windows 10 devices. This is a huge step for iOS devices in the enterprise and remote support as a whole.

The added functionality creates a more seamless experience for the administrator and less of a headache when dealing with remote support. It is common knowledge that if an organization deploys devices into the field, support and troubleshooting may add time and costs unless remote support was in place. For years, administrators would have to use multiple solutions to achieve the same goal, but that is no longer the case.

An Improved Experience for iOS Users

iOS 11 has brought a ton of great new features to their devices including screen recording, drag and drop, and an improved Siri. However, there is more going on under the hood. The folks at Apple have been using their application programming interfaces (APIs) to better integrate with third-party software developers and solutions. This means that there are more improved capabilities for apps and integrations than ever before, which includes TeamViewer and IBM MaaS360 with Watson.

In April 2017, IBM MaaS360 announced a direct integration with TeamViewer. This way, the MaaS360 admin could easily provide technical assistance to a user’s device over the air. Now, with iOS 11, the admin can see a user’s device in real-time for remote support, thus speeding up the troubleshooting process. iOS 11 has made the dreams of IT administrators a reality with this easy-to-use feature, baked right in to a unified endpoint management (UEM) solution.

Are You Up to Date?

To make the most out of remote support, it’s best that everyone — users and administrators included — do the following:

Make sure they’re running the latest operating system on their device(s).
Have the latest version of the TeamViewer App running on the device needing support.
If possible, have the user on the phone to guide him or her through everything verbally.

These tips, while simple, will make remote support sessions run smoothly and speed up the process. It is possible that a user cannot update their OS or TeamViewer app due to some other error beyond their control, but these steps will help eliminate more time when assisting them remotely.

Remote Support + UEM = Better Than Ever

Getting started with TeamViewer Remote Support for MaaS360 is available to try FREE for 30 days. With the two solutions working hand in hand, it solidifies true UEM.

Before you jump in to the portal, take a few moments to view the official training on the IBM Security Learning Academy for MaaS360. You’ll see the steps needed to configure TeamViewer Remote Support via MaaS360, and a demo showcasing the IT and iOS end-user interaction.

Start a free trial of IBM MaaS360

Dan Cheuvront

MaaS360 Product Marketing Professional, IBM

NIST’s role in the global tech race against AI

4 min read - Last year, the United States Secretary of Commerce announced that the National Institute of Standards and Technology (NIST) has been put in charge of launching a new public working group on artificial intelligence (AI) that will build on the success of the NIST AI Risk Management Framework to address this rapidly advancing technology.However, recent budget cuts at NIST, along with a lack of strategy implementation, have called into question the agency’s ability to lead this critical effort. Ultimately, the success…

Researchers develop malicious AI ‘worm’ targeting generative AI systems

2 min read - Researchers have created a new, never-seen-before kind of malware they call the "Morris II" worm, which uses popular AI services to spread itself, infect new systems and steal data. The name references the original Morris computer worm that wreaked havoc on the internet in 1988.The worm demonstrates the potential dangers of AI security threats and creates a new urgency around securing AI models.New worm utilizes adversarial self-replicating promptThe researchers from Cornell Tech, the Israel Institute of Technology and Intuit, used what’s…

Passwords, passkeys and familiarity bias

5 min read - As passkey (passwordless authentication) adoption proceeds, misconceptions abound. There appears to be a widespread impression that passkeys may be more convenient and less secure than passwords. The reality is that they are both more secure and more convenient — possibly a first in cybersecurity.Most of us could be forgiven for not realizing passwordless authentication is more secure than passwords. Thinking back to the first couple of use cases I was exposed to — a phone operating system (OS) and a…

Security Intelligence

{{title}}

{{title}}

{{title}}

Topics

An Improved Experience for iOS Users

Are You Up to Date?

Remote Support + UEM = Better Than Ever

More from

NIST’s role in the global tech race against AI

Researchers develop malicious AI ‘worm’ targeting generative AI systems

Passwords, passkeys and familiarity bias

Topic updates