Threat actors who deploy phishing and other attacks have an advantage: they don’t operate within any space of decent norms or legal jurisdiction. Accept that, and you quickly understand why the cybersecurity battle feels like fighting a tire fire with a garden hose.
Attackers are coming up with new and smart ways to infect our systems, such as infecting internet ads with ransomware payloads. Yet, somehow, we keep on seeing them retreat to an old favorite: phishing.
Preying on Emotions Always Works
If you have been feeling pretty torqued up over the last year and a half, we understand. But if you take one message away from this year’s Cybersecurity Awareness Month, take this: ditch the fear and be ready to slay the ‘cyber pandemic’ some are chattering about.
It may sound like Psychology 101, but beating any cyber plague comes with confronting our cyber fears. After all, many successful attacks exploit fears.
Tackling cyber fears is no different from tackling any other fear. Gather information, address it, confront it, act on it, bash through it. In other words:
- Foster a culture of cyber awareness
- Facilitate cybersecurity training (and there is no problem at all with the microlearning, one-step-at-a-time approach)
- Put your awareness and learning to the test
- Build your personal and organizational resilience.
Threat actors prey on fear through social engineering. They can also use these motivators to achieve their means: money, ideology, compromise and ego. So together, fear and motivators are a wonderful way to get your malware onto a target’s system. And with phishing still a very profitable means of attack, do not expect bad actors to stop using it any time soon.
Have you noticed how a lot of what we are talking about has little to do with cybersecurity and information security, or anything technical for that matter?? Instead, it revolves around human psychology.
Spotting Deadly Phishing
Remember the episode of “The Simpsons” where Homer potentially eats a part of a deadly fish called fugu? Well, apart from the fact that the episode is an all-time classic, there is a perfect parallel with cybersecurity skills. One wrong bite can kill you, or at least your network. Let’s briefly recap part of that episode:
- Homer demands the fish to eat (“I said fugu me!”). Homer’s act causes psychological pressure on the receivers, the restaurant staff and the cook.
- With the master chef away, the understudy cook suddenly faces danger and the possible early onset of emotional trauma.
- Despite having a manual, the risky order overwhelms the understudy cook. They have not trained or practiced, leading to a potentially fatal mistake.
See the parallels?
Let’s review what happened in reverse, and map to some anti-phishing best practices. We’ll see how the cook could have avoided some big mistakes.
Responding to Phishing Is All in the Mind
The first step to beating phishing campaigns is to be mentally prepared. In fact, having the right frame of mind is the best weapon.
- You probably don’t have time to reference the manual when under pressure. The cook faced with a stressful order did not have the requisite training and practice. Consulting the manual “in the moment” is not the way to go. Plans that haven’t been tested and trained on are just plans.
- Plan to be on your own. The cook’s instinct was to seek help from the master chef (who was otherwise occupied). While plenty of training states you should “call IT” when unsure (and you should), there is always the likelihood you will get the busy tone. But if you have good cybersecurity training and are prepared, you may not need to make that call.
- Be cool, be ready to push back and disregard. Just because somebody demands a response or action does not mean you have to take one.
In summary, if you want to fight phishing, get your emotions in check, don’t succumb to pressure and train up. For management, whatever you can do to encourage this — whether it is a communication strategy or gamification — find out what works best and go for it. It’s a great step to help you avoid the disaster.