‘Tis the Season for Retail Disruption
The 2017 holiday selling season promises to be robust and active. In fact, the National Retail Foundation forecast a 3.4 percent increase from 2016 spending for a total of $967.13 per consumer. But as we enter another holiday season, retailers need to be prepared for emerging trends that are likely to disrupt the active selling season.
Retail Disruption Via Ransomware
The emergence of ransomware has disrupted business in a wide range of industries over the past year. Ransomware campaigns typically do not garner huge amounts of money — largely because the ransom demands have been relatively modest, but also because companies have been able to rely on backups of their data. Nonetheless, these organizations paid in terms of lost time and operational delays.
Retailers may be able to bring their systems back online from their backups, but a well-timed ransomware attack could be disastrous during peak sales days such as Black Friday and Cyber Monday. These attacks usually take advantage of security flaws for which patches are available but not widely installed. The best defense against them is to aggressively apply patches and updates to all systems, paying particular attention to operating systems and firmware.
In the age of connected trading partners and online shopping affiliates, data thieves have new opportunities to invade systems through computing connections that are normally trusted. Retailers who allow third parties to access their networks may be opening the door for cybercriminals.
It’s difficult enough for a company to verify the safety of its own computing environment when it has multiple distribution centers, retail locations, corporate offices and online catalogs. It’s unrealistic to think the security teams at these retailers can police the networks of every connected vendor and service provider, or to expect that each one has performed due diligence on its own systems.
Retailers need to bolster their network protection, particularly for the access pathways open to their trading relationships. This means building additional safeguards into any APIs that provide linkage to your systems and making certain that firewalls and intrusion detection and protection facilities are operational and up to date.
The Internet of Things (IoT) is growing quickly, and the population of intelligent communicating devices is expected to exceed 20 billion by 2020. Retailers are finding good reasons to deploy IoT products to streamline all kinds of tasks, from vehicle tracking to inventory management. Similarly, product manufacturers are embedding IoT capabilities into consumer products to make it easier to service devices after delivery.
IoT devices typically establish internet connections to their service organizations to enable remote management. But manufacturers have yet to deploy a comprehensive and standardized set of security protocols to ward off cyberthieves who automatically scan internet addresses for vulnerabilities. The lack of proven and standardized security measures presents billions of endpoints that are potentially vulnerable to intrusion. Such threats can eventually find their way through connected networks to retailers’ internal systems.
Retailers should check their service agreements to determine which IoT-enabled devices are being serviced by their own support departments and insist that manufacturers of those products verify their security protocols. Additionally, IoT connections should be limited to isolated networks that do not have access to internal networks, management systems or networks that support point-of-sale (POS) systems.